Technical Support
Houston-based support with guaranteed SLAs
1. Select Support Tier
Essential
< 8 hours response
Business Hours Support
Professional
< 4 hours response
Extended Hours with Phone
Business
< 2 hours response
Near 24/7 Coverage
Premium
< 1 hour response
24/7/365 White-Glove
About Professional Support
Priority email and phone support with faster response times. Ideal for growing businesses with business-critical applications.
Features
- Email & phone support
- Priority queue
- Screen sharing
- Weekly reports
- Up to 10 users
Best For
- Growing teams
- Business-critical apps
- Technical teams
AI-Enhanced Support
Our support team leverages AI for faster ticket resolution. Intelligent triage routes tickets to the right engineer, and AI-assisted troubleshooting provides solutions in minutes, not hours.
Industries We Support in Houston
Dental & Medical
HIPAA-compliant support for practice management systems, imaging software, and patient portals. 24/7 coverage for critical systems.
Restaurants
Rapid response for POS systems, online ordering platforms, and reservation software. Weekend and evening support coverage.
Retail
Multi-location support for POS networks, inventory systems, and e-commerce platforms. Real-time monitoring included.
Legal
Secure support for document management, billing systems, and client portals. Confidential handling with audit trails.
3. Add Setup Services
Helpdesk Setup
Zendesk/Freshdesk configuration with custom workflows
24/7 Monitoring
Infrastructure monitoring with SMS/email alerts
Documentation
Internal knowledge base and SOP creation
Team Training
2-hour training session with recorded materials
Service Level Agreement
< 4 hours
First Response
24-48 hrs
Resolution Target
99.9%
Uptime Guarantee
Multi-channel
Support Channels
Professional Support
< 4 hours response SLA
Setup:
Monthly fee + API usage. Cancel anytime.
Join Our Houston Team
We're hiring a Technical Support Engineer to provide enterprise-grade support to Houston businesses.
Houston, TX • On-site
Provide enterprise-grade technical support with guaranteed SLAs. Work directly with Houston businesses to resolve critical issues and maintain 99.9% uptime.
Key Responsibilities:
- Provide on-site and remote technical support
- Troubleshoot infrastructure and application issues
- Maintain 99.9% uptime for client systems
- Document solutions and maintain knowledge base
- Escalate complex issues to senior engineers
- Build relationships with local business owners
Requirements:
- Bachelor's degree in Computer Science or related field
- 1-2 years professional experience in technical support or IT
- Strong troubleshooting and problem-solving skills
- Experience with Linux systems and networking
- Professional communication and customer service skills
- Residency in Houston metro area
Flexible Schedule
Work around your commitments
Competitive Pay
Salary + performance bonuses
Technical Growth
Hands-on enterprise technology
Growing Company
Houston's fastest-growing tech team
Intensive hands-on preparation
Our training covers support methodologies, troubleshooting frameworks, client communication, and maintaining SLA commitments.
7 Weeks
Intensive training
Hands-On
Practical experience
Paid
Training stipend
Certified
Industry credentials
Ready to Apply?
Send us your resume and a brief note about your technical support experience. We review applications within 2 business days.
Apply NowCurrently recruiting in Houston. Austin & San Antonio coming soon.